NON-REFUNDABLE CASES

Refunds will not be issued in the following cases:

(a) The user did not use their gaming hours before they expired
(b) The user lost data due to the routine shutdown of the gaming PC
(c) The user was unable to set up the proper screen resolution and did not contact the support team for assistance
(d) The user is dissatisfied with the content included in the Service's pre-installed game library
(e) The user experienced issues with running a game downloaded from a third-party source
(f) The user has spent more than 50% of gaming time credits provided with their last purchase
(g) The user has purchased gaming time with a gift card, or e-card, or voucher, or certificate sold or provided for free with other products outside Loudplay's own website and apps
(h) The user is dissatisfied with the maximum graphics settings available on the Service's gaming PC
(i) The user failed to submit their refund request within 72 hours after the incident / observation
(j) The user was not able to access the Service during a scheduled maintenance
(k) The subscription or gaming hours were purchased using discounted or free offers provided by the Service
(l) The user was found to be in violation of any clause of the Service's Terms of Use

Apart from non-refundable cases listed above, the Service, on its descretion, following an explicit and timely refund inquery from the User, shall endeavor to evaluate refund possibility and, if approved, an exact amount of such refund on case by case basis.

As approved by the Service, the refund will be issued in reasonable time frame to the same payment instrument used for an original transaction

In no situation the Service shall be responsible if the refund is delayed or lost in transation. Please inquire your bank authority directly about any missing or delayed payments.