Currently, payments are only available through the Android application via Google Play and international bank cards.

We offer two types of subscriptions in the mobile app (weekly and monthly). Each subscription includes a specific amount of gaming hours.

The hours included in your subscription can be used on both mobile and PC applications. Once you've used up your subscription hours, you can purchase additional hours. Unused hours will be lost when the subscription expires.

Yes, time purchased in the mobile app automatically syncs with the PC application. You'll be able to view and use your hour balance on both platforms.

Currently, payment methods in the PC application are not available. We recommend making all purchases through the Android app.

Our service provides users with powerful virtual computers for gaming and other non-commercial activities.

Unlike most cloud gaming services, we provide a complete virtual computer with access to the desktop, file system, and Internet browsers. This gives users the ability to independently install any game and application to work with.

You can install any game on your virtual computer independently, or run one of the pre-installed ones on the server.

• GPU NVIDIA RTX A4000 16 GB
• CPU 2 x Intel Xeon 12 cores
• RAM 128 GB
• Local Storage 2 TB
• Game Library 10 TB NVMe
• 1 Gbit Internet connection

Connection to the virtual PC will occur after pressing the "Start PC" button on the launcher's main screen. It will be active when there are minutes in your balance.

Game installation is done just like on a regular computer, as we provide a virtual PC with Windows OS. Browser, game launchers, torrent client, and other useful utilities are pre-installed, which you can use to download applications. Note that some games are already pre-installed - their shortcuts are usually found on the virtual PC's desktop. Pre-installed games are stored on an additional connected disk, which is approximately 1 TB in volume. It is restored to its original state each time the session ends. We ask that you place necessary files only on the main drive (C:), as they won't be saved on other drives.

On the launcher's main screen, at the bottom there are cards - these are all currently pre-installed games. Each list item contains an image, the game name, and the game launcher from which it's pre-installed. On some, you may also see different tags: "Free" means the game is distributed free of charge by the developers.

Loudplay provides users with full access to a virtual computer that is connected to the Internet with speeds up to 1 Gbps. This allows downloading applications from any source, including torrent clients. However, we remind you that when installing such software, the user is solely responsible for copyright violations. In case of a complaint from the rights holder, access to the account will be restricted.

Windows 7, 8, 8.1, 10, 11, MacOS version 10.15 and higher, as well as Android version 7 and higher are supported. Running on Linux is possible through Wine, however, there is no official support yet. If you are a Windows OS user, your PC must also have updated drivers and the latest versions of DirectX, Microsoft Visual C++, and Microsoft.Net Framework installed.

The virtual PC is stored for 24 hours from the last connection. To increase data reliability and security, we have switched to a new storage system. To avoid worrying about the storage period, you can purchase the "PC Storage" subscription in the left menu of the PC launcher, in the "Profile" section. During its validity, the PC won't be deleted due to storage time expiration.

Yes, to run a pre-installed game, it must be purchased on your account. We do not provide our accounts or share access to games.

Internet with a minimum speed of 10 Mbps is required. 30 Mbps or higher is recommended, as well as a wired connection, as it is the most stable. It's possible to play via WiFi or 4G, but such connection is less stable and may result in fragmented image and control delays.

Normally, video stream delays appear due to packet loss from the virtual PC to yours. Close all applications on your PC and reduce the bitrate and FPS values in the launcher settings. In some cases, enabling hardware acceleration helps (not compatible with all PCs, and sometimes image transmission may worsen: then it should be turned off). Restarting your computer and router can help, as well as connecting directly via cable (not through the router). Make sure you have updated drivers and the latest versions of Microsoft distributable packages (DirectX, C++, and Net Framework) installed. If you cannot resolve the issues on your own, contact technical support.

Several points need to be highlighted here: it could be a settings issue (verify that hardware acceleration is disabled and that protocol and encoding are at their default values), or driver-related (try updating them), or Microsoft distributable packages (however, the launcher itself will indicate this and provide download links), or after installing some pirated software on the virtual PC (getting a new virtual machine will help). If you cannot resolve the issue on your own, contact technical support.

Yes, Alt+1 will show all keyboard shortcuts for the streaming module. One of the most used is Alt+R, which activates the microphone.

Unfortunately, some anti-cheat systems recognize the virtual computer's control system as cheating. Also, sometimes developers intentionally limit cloud gaming. If you encounter such a problem, contact technical support.

In the launcher's left menu, there's a button with a headphones icon. Click it to open the chat window. Additionally, you can contact us on social media. We ask that you describe the issue that arose politely and in detail and indicate your username - this will make it easier for us to help you. We are ready to advise you on any questions related to the service's operation.

Loudplay provides users with a complete virtual computer to which only its owner has access. We respect our clients' private space and do not control the computer usage process or files installed on it. Our users pay exclusively for server rental, not for specific actions on it. However, in case of technical problems on our end, we are willing to offer compensation for time spent updating or reinstalling the game.

Unfortunately, we cannot provide the service for free at this time.